LISTINGS
Accurate information across locations
We manage business names, addresses, phone numbers, hours and service information across the listings in your program, checking updates and addressing inconsistencies.
Reviews & business listings
A responsive business. Accurate information. Less work for your team.
We manage listing updates, genuine feedback requests and review responses through an agreed process, so routine reputation work does not keep slipping down your team’s list.
Discuss reviews & listingsWe manage the work. You stay focused on your business.
REVIEWS
Genuine feedback, thoughtful responses
We monitor reviews, manage customer feedback requests and prepare or publish responses through your agreed approval process. Sensitive issues are escalated to the right person.
CRM INTEGRATION
Requests connected to your customer journey
Where supported and included in your proposal, we connect review requests to your CRM so they can follow the appropriate customer interaction. We configure request timing, message templates and contact preferences, then test the workflow before launch.
Reviews + Listings · $499 per location/month
One-time setup: $499 per location.
| Setup | Confirm profile ownership, access, baseline, permitted contacts, request workflow, templates and escalation owner. Test the agreed workflow before launch. |
|---|---|
| Ongoing work | Listing accuracy checks, review requests and monitoring, up to ten routine review responses per location/month, and a monthly workflow check. |
| Reporting | Track request and response activity, new reviews, listing corrections, unresolved issues and next actions for the covered location. |
| Client approvals | Sensitive medical, legal or disputed complaints go to the designated reviewer rather than the routine response queue. |
| Platforms & integrations | The proposal names supported platforms, request channels and any included connection. CRM compatibility and third-party costs are confirmed before agreement. |
Extra locations, response volume beyond the included ten, bespoke integrations and additional services are quoted separately. The agreement states the service term, renewal and cancellation arrangements before you enroll.
Discuss the managed serviceFor professional and local-service businesses.
Individual practices and firms
We manage profiles, review requests and responses for your practice or firm. Healthcare and legal teams keep control of approvals for sensitive matters.
Explore industries we serveGroups with multiple locations
We coordinate listing updates and review workflows across your locations, with shared standards, local escalation contacts and reporting for each location and the wider organization.
See a reporting exampleQuestions about reviews and listings.
Can you delete a negative review?
Negative sentiment alone is not a removal basis. We can evaluate whether a review may violate platform policies, help with appropriate reporting, and develop a professional response approach.
How do you request authentic feedback?
We connect requests to appropriate customer interactions through an agreed workflow, using your CRM where supported, with agreed timing and messages to invite genuine feedback. We do not fabricate reviews, offer incentives tied to positive ratings or request public reviews only from happy customers.
Do you manage the work for us?
Yes. We manage listings, review monitoring, customer feedback requests, responses and reporting for you. We confirm any supported CRM connection and agree on access, approvals and escalation contacts before starting.
Can you work across multiple locations?
Yes. We manage an agreed set of locations with consistent listing information, review workflows and location-level reporting. Local contacts can approve sensitive responses while we coordinate the ongoing work.
Evidence from the platform behind the workflow.
RR manages the agreed setup and ongoing work. Birdeye supplies review and listing technology. The examples below are published by Birdeye about its customers; they are not RR client outcomes.
BIRDEYE-REPORTED CUSTOMER CASE
A healthcare practice’s review activity
Birdeye reports 73 new reviews over a 12-month period for Massey Family Chiropractic. Its published setup included Reviews, Listings and Inbox.
Read Birdeye’s published caseBIRDEYE CUSTOMER TESTIMONIAL
Making listing management easier
“I don’t have a lot of time to fix listing errors, but our online presence is critical to our success.”
Samantha Ostert, Senior Marketing Manager, Skogman Companies. Published by Birdeye; quotation about its service.
Read the full provider caseExamples illustrate provider capabilities, not an expected result or every feature included in RR’s plan. Your proposal defines the licensed tools and managed work.
Questions worth exploring.
Take routine review work off your team’s list.
Tell us your locations and current process. We will confirm the service fit and scope.